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Terms & Conditions

By accessing the website and/or placing an order for goods, you agree to be bound by these terms and conditions.

WELCOME TO NAGSNEEDS.CO.UK and our affiliates provide access to the The Tack Room website. Please read these terms and conditions carefully, if you do not agree with them, please do not use this website. Nothing in these terms affects your statutory rights. By using the website, you signify your agreement to be bound by these terms.

We will endeavour to provide uninterrupted, error free access to the website, however this cannot be guaranteed due to the nature of the Internet. Occasionally your access may be suspended or restricted to allow updates, upgrades or repairs, we will try to ensure that disruption to use is minimal.


The information we seek from you when placing an order is for billing and delivery purposes and/or for contacting you if we have a query. After placing an order to purchase goods from The Tack Room, you will be sent an email confirming receipt of the order and your order details. A contract between you and The Tack Room will only take place once the order has been accepted, processed and the items despatched.


All products offered for sale by The Tack Room are priced in Pounds Sterling and include UK VAT at the prevailing rate where applicable. Any customs or import duties due when your package reaches its destination country will be your responsibility. The price we charge is that displayed on our website at the time of ordering. Although we endeavour to maintain accurate prices, we reserve the right to correct a price if an error has been made. You will be entitled to either accept the new price or cancel and accept a refund. If the correct price is higher, we will either contact you to advise you and request instructions prior to despatch, or cancel the order and notify you accordingly. Payment is taken at the time of ordering and is processed by a secure Payment Provider. The registered address of the card holder is required in order to validate the transaction.


These terms and conditions are governed in accordance with the laws of England and Wales. You agree, as do we, to submit to the non-exclusive jurisdiction of the English courts.


We try to hold good stocks of all styles for active products, however occasionally an item will be out of stock, if this is the case we will inform you. All delivery dates are estimates and are subject to availability.


CREDIT or DEBIT CARD – The fastest way to pay for immediate despatch (stock dependant). We accept all major credit cards (excluding AMEX American Express & Diners Club Cards). Cards are debited at the point of order and transactions are shown in Pounds Sterling. Do not email your card details. No responsibility can be taken for security if you provide your details in this way. Card fraud is illegal and will always lead to prosecution.


We accept PayPal payments, please select to pay via PayPal at the checkout. PayPal payments are a secure way to pay for your purchases. Value to be paid will be shown in Pound Sterling.


Please note that when participating in our offers or promotions, they cannot be used in conjunction with any other offer or voucher.

Multi-buy promotions will only apply to the items stated and must be purchased within one transaction.

If you return a promotional item, The Tack Room reserves the right to charge you (using the payment method you used for the original order) for the item you received free of charge, without notice, at the then current The Tack Room price.


If a sale item is returned in exchange for an alternative size or colour, please note that the sale price may not be honoured if the replacement is not included in the sale, additional payment will need to be taken. If the exchange item is a lower value we will refund the difference.

Sale items may include one specific size or colour, please note that this may not reflect on the entire range of this product.

Sale prices are subject to change on a regular basis. If an item you have received later goes into a sale or promotion, we are not able to amend nor refund any price differences.

If a discount code has been used on an order, please be aware that if the item is returned this percentage will also be taken off the refund amount owed.

All sales and promotions have a clear expiry date specified and cannot be applied to orders after this set date.

Due to the success of our sales we experience a high level of orders, which could occasionally lead to a slight delay; in these circumstances a member of the customer service team will try to contact you via email or telephone.

All sales items are subject to availability. Due to high level of demand during sale time please allow up to 6 working days for delivery of your order.

All items are subject to stock availability. We will inform you as soon as possible if all the products in your order are not available and we will cancel your order. If only some of the products in your order are available this will be explained in your acceptance and despatch email.


If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.

You will be responsible for the cost of return unless goods are faulty. The Tack Room will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method.

If you wish to return an item please complete the returns note on your despatch note stating clearly if you would prefer a refund or exchange and include it in your parcel. Please note that if a return is received without instructions, it will automatically be processed as a refund.

PLEASE NOTE: Sale items are non-refundable, we will exchange or send vouchers to the value.


The Tack Room Returns Department
The Tack Room
Unit 5, Griffin Farm
Great Canfield, Great Dunmow


Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974).  Please ensure that any items returned are clean and dry.



Each product purchased is sold subject to it’s Product Description which sets out additional Specific Conditions relating to that product including, without limitation, Terms and Conditions concerning estimated delivery dates and times, warranties, after-sales service and guarantees.

We will take reasonable care to ensure that all details, descriptions and prices of products appearing on the website are accurate at the time when the appropriate information was entered onto the system. Although we aim to keep the website as up to date as possible, the information containing product descriptions appearing on this website at a specific time may not always reflect the position exactly at the moment you place an order. We cannot confirm the value of a product until your order is accepted in accordance with our Order Acceptance Policy.

When using the website, you are responsible for ensuring that your account details and passwords remain confidential and you agree to accept responsibility for all activities occurring under your account and password. If you believe that this information has become known to someone else or that your account is being misused contact us immediately via our call back service.

When registering your details, please ensure that the information you provide us with is complete and accurate and that you advise us as soon as possible should this change or you wish your details removed.

The Tack Room reserves the right to edit or remove content, refuse access to the website or cancel orders at our discretion. If we cancel an order, it will be without charge to you and you will be notified. The Tack Room charge for items at the point of order therefore any payment made for a cancelled order will be refunded immediately.

The contents of the website may not be copied, reproduced, duplicated, sold, downloaded or distributed by any means to third parties without our express written consent. You may copy or print details for the sole purpose of using the website while connected to the Internet.

You must not use the website in any way that causes, or is likely to cause the website or access to it to be interrupted, damaged or impaired in any way.

You must not use the website for fraudulent purposes, spamming or any unlawful activity.


The information contained in the website is for information purposes. The Tack Room is not providing any recommendations or endorsements to any product or services promoted on the website. The material on the website does not constitute advice and you should not use the information on the website to make any decisions or take any action.

The website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the website and any transactions conducted on or through the website.


All content on the website is the property of The Tack Room, it’s affiliates or suppliers and is protected by UK copyright and database laws. You may not extract or use any content or parts of the content of the website without express written consent.


The website may contain links to other websites. The Tack Room is not responsible for the practices of other websites and companies and does not necessarily endorse the material on these websites. These links are provided for your convenience only.

Vat Registration number 919057118

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