Delivery & Returns
If you return an item to us within 14 days in perfect condition, complete with the original packaging, we will be happy to exchange or refund you with the original price. This does not affect your statutory rights.
You will be responsible for the cost of return unless goods are faulty. The Tack Room will not be responsible for any loss or damage to them during transit and we recommend that you use a recorded or secure delivery method.
If you wish to return an item please complete the returns note on your despatch note stating clearly if you would prefer a refund or exchange and include it in your parcel. Please note that if a return is received without instructions, it will automatically be processed as a refund.
PLEASE NOTE: Sale items are non-refundable, we will exchange or send vouchers to the value.
The Tack Room Returns Department
The Tack Room
Unit 5, Griffin Farm
Great Canfield, Great Dunmow
Due to the Health and Safety regulations and the hygienic problems involved with the inspection of Footwear and Horse Clothing, we are unable to handle and inspect any item unless it is clean and dry (Health and Safety at Work Act 1974). Please ensure that any items returned are clean and dry.